Patient information

Internal Rules of Procedure

APPROVED

by the Director of UAB "Palangos linas"

Order No. 13 of 1 March 2010

(as amended by the order of the Director of UAB "Palangos linas"

No. 07 of 10 February 2014)

Description of the Internal Rules of Procedure of UAB "Palangos linas" (for patients)

I. General Provisions

1. The Description of the Internal Rules of Procedure of UAB "Palangos linas" (hereinafter, the Rules) regulates the procedure for providing personal health care services to patients, the rights and duties of patients and the responsibility of employees.

2. These Rules are displayed on the information board.

3. Patients arriving at UAB "Palangos linas" for inpatient treatment are made familiar with these Rules at the reception.

4. These Rules have been drawn up in accordance with the Law on the Rights of Patients and Compensation for Damage to Their Health of the Republic of Lithuania and the relevant articles of the Civil Code of the Republic of Lithuania, which form the basis for regulating the relationship between the patient and the institution.

II. Definitions

1. Patient: a person who uses the services provided by health care institutions, regardless of whether he or she is healthy or ill, and who, when receiving these services, has the rights and duties established by law.

2. Patient's representative: a statutory representative (parents, guardians, curators) or a representative by mandate. The representative by mandate is chosen by the patient. The powers of a representative by mandate are formalised in accordance with the procedure established by the laws of the Republic of Lithuania.

3. Quality health care: health care provided in compliance with the established health care standards and other legal acts, delivered by persons holding medical or other relevant practice licences, in health care institutions that hold a licence to provide health care services and have insured their civil liability for damage to patients.

III. Range of Personal Health Care Services and the Procedure for Their Provision

1. UAB "Palangos linas" provides the following personal health care services:

1.1. adult inpatient medical rehabilitation II (musculoskeletal disorders, nervous system diseases, circulatory system diseases, respiratory system diseases, gynaecological diseases);

1.2. adult maintenance rehabilitation (musculoskeletal disorders, nervous system diseases);

1.3. adult outpatient rehabilitation II (musculoskeletal disorders, nervous system diseases, circulatory system diseases, respiratory system diseases, gynaecological diseases);

1.4. adult outpatient rehabilitation I (musculoskeletal disorders, circulatory system diseases, respiratory system diseases, gynaecological diseases).

2. Range of personal health care services:

2.1. free of charge:

2.1.1. all personal health care services specified in the institution's licence, for citizens covered by compulsory health insurance or included in the list of state-guaranteed (free) health care.

A patient applying for free planned personal health care services must submit documents confirming his or her identity and health insurance, a referral from a personal health care physician and a certificate from the territorial health insurance fund.

2.2. paid:

2.2.1. for persons who do not have compulsory health insurance or another document confirming compulsory health insurance;

2.2.2. for stateless persons and foreign nationals who do not have health insurance or a permanent residence permit in Lithuania;

2.2.3. for patients who, on their own initiative or on the recommendation of the attending physician, choose additional diagnostic or examination methods that are not part of the examination and treatment plan for the main illness for which the patient has been admitted to inpatient care.

2.2.4. paid services are provided according to the prices approved by UAB "Palangos linas". Payment for paid outpatient and inpatient services is made at the cash desk of UAB "Palangos linas", and a cash register receipt is issued. Information about the paid services provided is publicly displayed at the reception.

IV. Procedure for Patients to Apply to UAB "Palangos linas"

1. Patients may apply to UAB "Palangos linas":

1.1. with a physician's referral, a certificate from the territorial health insurance fund and documents confirming health insurance: free services are provided;

1.2 without a referral: paid services are provided at the approved prices and in accordance with the established procedure for the provision of paid services;

1.3. in order to obtain information about the personal health care services provided by the institution, natural and legal persons may apply in writing, orally or by telephone (0 460 56204) to the administration of UAB "Palangos linas", heads of departments, attending physicians or reception staff.

V. Patients' Rights

1. The right to quality health care services:

1.1. the patient has the right to quality health care services;

1.2. the indicators of quality health care services and the requirements for their content are established by the Minister of Health;

1.3. the patient has the right to conditions that do not degrade his or her honour and dignity and to respectful conduct by health care professionals. The patient must be provided with scientifically based pain relief so that he or she does not suffer because of his or her health disorders. The patient has the right to be cared for.

2. The right to choose a health care institution and a health care professional:

2.1. the patient has the right to choose a health care institution in accordance with the procedure established by legal acts;

2.2. the patient has the right to choose a health care professional. The procedure for choosing a health care professional is established by the head of the health care institution;

2.3. when exercising the right to choose a health care institution, the patient's right to receive free health care may be restricted in accordance with the procedure established by legal acts;

2.4. the patient has the right to the opinion of another specialist with the same professional qualification. When exercising this right, the patient's right to receive free health care may be restricted in accordance with the procedure established by the Ministry of Health or institutions authorised by it.

3. The right to information:

3.1. the patient has the right to receive information about the services provided by UAB "Palangos linas", their prices and the possibilities of using them. The procedure for providing this information is established by the Director of UAB "Palangos linas";

3.2. the patient has the right to receive information about the specialist of UAB "Palangos linas" providing health care services to him or her (name, surname, position) and information about that specialist's professional qualifications;

3.3. the patient, upon presenting identity documents, has the right to receive information about his or her state of health, the diagnosis of the illness, the other methods of treatment or examination applied by UAB "Palangos linas" or known to the physician, possible risks, complications, side effects, the treatment prognosis and other circumstances that may influence the patient's decision to consent to or refuse the proposed treatment, as well as about the consequences of refusing the proposed treatment. The physician must provide this information to the patient taking into account his or her age and state of health, in a form understandable to the patient, explaining special medical terms;

3.4. the information referred to in paragraph 3 of this article may be withheld from the patient only where it would harm the patient's health or endanger his or her life, or where the patient waives this information in accordance with the procedure established by this law. The decision not to provide the patient with information that may harm the patient's health or endanger his or her life is taken by the attending physician, except where laws establish a different procedure for taking such a decision. The taking of the decision not to provide information and the reasons for it are recorded in the medical records. Where disclosure would give rise to harm to the patient, all the information provided for in this article is given to the patient's representative, and this is deemed equivalent to providing the information to the patient. The information is provided to the patient once the risk of harm has ceased.

3.5. if the patient's further stay at UAB "Palangos linas" is not medically justified, before discharge from the health care institution to home or referral to another health care institution, the reasons for such a decision and the continuity of further health care must be explained to the patient in detail. Having received such information, the patient confirms this with his or her signature.

4. The right not to know:

4.1. information about the patient's state of health, the diagnosis of the illness, the other methods of treatment or examination applied by UAB "Palangos linas" or known to the physician, possible risks, complications, side effects and the treatment prognosis may not be provided to the patient against his or her will. The patient must clearly express the refusal of information and confirm it with his or her signature;

4.2. the restrictions on providing information to the patient referred to in paragraph 1 of this article do not apply where the patient's refusal to receive information may result in harmful consequences for the patient or other persons.

5. The right to access the entries in one's medical records:

5.1. at the patient's request, his or her medical records must be provided to him or her. The provision of the medical records referred to in this article to the patient may be restricted if the information contained in them would harm the patient's health or endanger his or her life. The decision not to issue medical records to the patient is taken by the attending physician. The taking of the decision not to issue medical records and the reasons for it are recorded in the medical records;

5.2. upon presentation of identity documents and at the patient's request, the health care institution must, at the patient's expense, make and issue copies of the patient's medical records certified by the health care institution, and also issue descriptions of the diagnosis and treatment. This right of the patient may be restricted only in accordance with the procedure established by the laws of the Republic of Lithuania.

6. The right to privacy:

6.1. the patient's private life is inviolable. Information about facts of the patient's life may be collected only with the patient's consent and where this is necessary for the diagnosis, treatment or nursing of the patient;

6.2. data about the patient's stay at UAB "Palangos linas", his or her state of health and the diagnostic, treatment and nursing measures applied to him or her are entered in the patient's medical records of the established form and type. When establishing the form, content and procedure for use of these records, the protection of the patient's private life must be ensured;

6.3. all information about the patient's stay at UAB "Palangos linas", treatment, state of health, diagnosis, prognoses and treatment, as well as all other information of a personal nature about the patient, must be kept confidential even after the patient's death. The right to receive information after the patient's death belongs to the heirs under a will and by law, the spouse (partner), parents and children;

6.4. confidential information may be provided to other persons only with the patient's written consent stating the grounds for providing such information and the purposes of its use, except where the patient has indicated in the medical records, with his or her signature, which specific person has the right to receive such information, as well as the scope and time limits for providing such information. The patient has the right to name persons to whom confidential information may not be provided.

7. Specific aspects of the right to privacy:

7.1. without the patient's consent, confidential information may be provided, in accordance with the procedure established by legal acts, to state institutions that are entitled by the laws of the Republic of Lithuania to receive confidential information about the patient, as well as to the persons referred to in paragraph 6. Confidential information may be provided to these persons only upon their written request stating the grounds for requesting the confidential information, the purposes of its use and the scope of the information required. In all cases, the provision of confidential information must comply with the principles of reasonableness, good faith and the priority of protecting the patient's rights and interests;

7.2. in ensuring the patient's right to privacy, the guiding principle must be that the interests and welfare of the patient take precedence over the interests of society. The application of this principle may be restricted in cases established by law where this is necessary for public security, crime prevention, public health or the protection of the rights and freedoms of others.

7.3. health care institutions must immediately notify law enforcement authorities about injured patients whose injuries may have been caused by a criminal act.

8. The patient's participation in biomedical research and in the training process:

8.1. a patient may not be included in biomedical research without his or her written consent. The procedure for including a patient in such research is established by the Law on Ethics of Biomedical Research;

8.2. when including a patient in biomedical research and the training process, the guiding principle must be that the interests and welfare of the patient take precedence over the interests of science.

9. The right to complain:

9.1. this article establishes the procedure for submitting and examining patients' complaints not related to compensation for damage;

9.2. a patient who believes that his or her rights have been violated has the right to submit a complaint to the health care institution where, in his or her opinion, those rights were violated, in compliance with the content and form requirements of the procedure for examining patients' complaints established in this law;

9.3. a complaint may be submitted by the patient or his or her representative. Complaints are examined if they are signed by the patient and state his or her name and surname, actual place of residence and contact details, and set out the substance of the complaint. If the complaint is submitted by the patient's representative, it must state the representative's name and surname, place of residence, the document attesting to the representation and the patient on whose behalf he or she is applying. Illegible complaints and complaints that do not meet the requirements set out in this paragraph are returned to the patient, stating the reason for their return;

9.4. when submitting a complaint, the patient must present an identity document;

9.5. patients have the right to apply to the state institutions that examine patients' complaints only if they are dissatisfied with the examination of their complaints at the health care institution where, in their opinion, their rights were violated.

VI. Patients' Duties

1. The patient must read, and confirm by signature that he or she has read, the Internal Rules of Procedure of UAB "Palangos linas" and other documents established by UAB "Palangos linas" that are provided to him or her, and must perform the duties specified in them.

2. The patient must take care of his or her health, exercise his or her rights in good faith and not abuse them, and cooperate with the professionals and employees of the health care institution.

3. In order to receive health care services, patients must present identity documents, except in cases of emergency health care.

4. The patient must, to the best of his or her ability, provide health care professionals with information about his or her health, past illnesses, surgeries undergone, medicines taken in the past and currently, allergic reactions, genetic heredity and other data known to the patient that are necessary for the proper provision of health care services.

5. Having received information about the health care services prescribed to him or her, the patient must, in the cases established by this law, confirm in writing his or her consent to or refusal of the provision of these health care services.

6. The patient must follow the prescriptions and recommendations of health care professionals or refuse the prescribed health care services in accordance with the procedure established by this law. The patient must inform health care professionals of any deviations from the prescriptions or the established regimen to which he or she has consented.

7. The patient must behave respectfully and appropriately towards all employees of UAB "Palangos linas" and other patients.

8. The provision of health care services may be discontinued to a patient who violates his or her duties, thereby endangering his or her own health and life or that of other patients, or who prevents them from receiving quality health care services, except where this would endanger the patient's life.

9. The patient must not use alcohol, narcotic, toxic or psychotropic substances.

10. The patient must take care of the property of UAB "Palangos linas" temporarily entrusted to him or her and of property for common use.

11. The patient must comply with the rules of conduct during temporary incapacity for work (follow the physician's instructions and behave in such a way that his or her inappropriate actions do not prolong the duration of the illness; attend the personal health care institution when required to do so by the chief specialist (physician) of the State Social Insurance Fund Board or its territorial division).

12. The following are considered violations of the rules of conduct during incapacity for work, where a person recognised as temporarily incapable of work:

• did not attend a work capacity check or a meeting of the Medical Advisory Commission (GKK) at the time set by the physician;

• does not attend a meeting of the Medical Advisory Commission when required to do so by the chief specialist (incapacity for work control) of the State Social Insurance Fund Board or its territorial division;

• takes part (took part) in cultural, sporting, entertainment or other events;

• works (worked), regardless of whether he or she received income for this work;

• does not comply with the treatment and (or) nursing procedures set by the physician;

• does not undergo the prescribed treatment, diagnostic and (or) nursing procedures;

• comes to the physician intoxicated;

• works (worked), studies (studied), travels (travelled);

• used alcohol, narcotics, toxic or psychotropic substances;

• behaved in such a way that his or her actions could have prolonged the duration of temporary incapacity for work;

• where a person who has been issued an electronic certificate for nursing a sick family member or caring for a child does not nurse the family member or care for the child, or behaves in such a way that his or her actions could have prolonged (prolonged) the duration of the family member's nursing.

121. Valid reasons for violations of the rules of conduct may include an acute health disorder of the person, a natural disaster, an accident, the death of a family member, an acute illness or other important circumstances. Reasons are recognised as valid when documents and (or) data confirming them are submitted.

13. Silence and quiet must be observed during quiet hours (from 22.00 to 7.00).

VII. Procedure for Visiting Patients, Discharging Them and Transferring Them to Other Health Care Institutions

1. Patients may be visited from 8.00 to 20.00; at other times, visits are arranged with the department staff or the physician on duty.

2. Visitors must comply with the following rules:

2.1. no more than 3 persons may be in the ward at the same time;

2.2. leave the ward during physicians' rounds and while procedures are being performed;

2.3. do not leave perishable food in the bedside cabinets of non-ambulatory patients. Such food should be left in the refrigerators in accordance with the established procedure;

2.4. keep silence and quiet when other patients in a more serious condition are in the ward, or leave the ward.

3. Discharge of patients from inpatient care:

3.1. patients are discharged from UAB "Palangos linas" daily, by 12.00. A patient's stay in the department after 12.00 must be agreed with the administration;

3.2. patients are discharged upon completion of the course of treatment or when the patient is transferred to another treatment institution; a patient who has violated the institution's internal rules of procedure may be discharged from UAB "Palangos linas" before completing treatment;

3.3. upon discharge, the patient is prepared and given all the documents required in the specific case (an extract from the medical history, a certificate of incapacity for work, medical certificates, etc.)

3.4. before leaving the rehabilitation centre, patients hand over the bed linen and the items and aids used in the room to the registrar on duty, the nurse or the orderly-cleaner.

4. Transfer of patients to other health care institutions:

4.1. where there is a medically justified need, patients are transferred to other personal health care institutions. A patient being transferred to another health care institution is informed of the reason for the transfer and confirms this by signature. He or she is issued an extract from the inpatient medical history and other necessary documents.

VIII. Procedure for Resolving Complaints and Disputes

8.1. A patient who believes that his or her rights have been violated has the right to submit a complaint to the UAB "Palangos linas" sanatorium-hotel, in compliance with the content and form requirements of the procedure for examining patients' complaints established in this part of the Rules:

8.1.1. A complaint may be submitted by the patient or his or her representative. Complaints are examined if they are signed by the patient and state his or her name and surname, actual place of residence and contact details, and set out the substance of the complaint. If the complaint is submitted by the patient's representative, it must state the representative's name and surname, place of residence, the document attesting to the representation and the patient on whose behalf he or she is applying. Illegible complaints and complaints that do not meet the requirements set out in this paragraph are returned to the patient, stating the reason for their return.

8.1.2. The patient must submit an identity document together with the complaint. Where such a complaint is sent by post or by courier, it must be accompanied by a copy of the applicant's identity document certified by a notary or by the lawyer representing the patient. A patient's representative applying for such information must submit a document confirming his or her identity and representation.

8.1.3. Upon receiving a patient's complaint, UAB "Palangos linas" must examine it and notify the patient in writing of the results of the examination within 20 working days at the latest.

8.1.4. The patient has the right to lodge a complaint no later than one year after becoming aware that his or her rights have been violated, but no later than three years from the date of the violation of rights.

8.1.5. The patient has the right to apply to the state institutions that examine patients' complaints only if he or she is dissatisfied with the examination of the complaint at the UAB "Palangos linas" sanatorium-hotel.

8.2. Where a patient's complaint relates to the examination of confidential information about the patient, the provision of such information to the insurance company that has insured the civil liability of UAB "Palangos linas" and to the persons directly examining the complaint is lawful and justified. Persons who have accessed confidential information must ensure its confidentiality.

8.3. Patients have the right to appeal against the decisions of state institutions examining patients' complaints in accordance with the procedure established by law.

IX. Procedure for Providing Information about the Patient's State of Health to the Patient, His or Her Representatives or Statutory Representatives

9.1 At the patient's request and upon presentation of an identity document and documents of representation of the patient, the attending physician must provide information about the patient's state of health, the diagnosis of the illness, the results of medical examinations, treatment methods, possible risks, complications, side effects, the treatment prognosis and other circumstances that may influence the patient's decision to consent to or refuse the proposed treatment, as well as about the consequences of refusing the proposed treatment. The physician must provide this information to the patient taking into account his or her age and state of health, in a form understandable to the patient, explaining special medical terms.

9.2 At the patient's request, the medical history or other medical records must be provided to the patient, except where this may substantially harm the patient's health or even endanger his or her life (this is decided by the attending physician). In such cases, the attending physician records the restrictions on the provision of information in the medical history or other medical records.

9.3 The physician must explain the meaning of the entries in the medical records. If the patient so requests and the request is justified, the physician must, within 15 working days, correct, complete, delete, clarify and (or) amend inaccurate, incomplete or ambiguous data, or data not related to diagnosis, treatment or nursing. If the attending physician does not agree with such a request, the dispute is resolved by the Chief Physician of UAB "Palangos linas".

X. Procedure for Making and Issuing Copies of Medical Records. Procedure for Providing Information about the Patient's Health to Other Persons

10.1 Copies of medical records:

10.1.1 To obtain copies of medical records, the patient or his or her representative applies in writing to the Chief Physician of UAB "Palangos linas". A patient requesting copies of medical records must present an identity document; representatives must present a document substantiating the representation and a document confirming the patient's identity. The request must state the title of the requested document and the purpose of its use. The copy of the document must be made within 1 working day. Copies of documents are made at the patient's expense.

10.1.2 Copies of documents are issued to natural or legal persons only with the written consent of the patient or his or her representative, except where:

10.1.2.1 copies of documents are requested by persons directly involved in the treatment or nursing of the patient;

10.1.2.2 persons carrying out a health assessment of the patient;

10.1.2.3 as well as institutions supervising health care activities;

10.1.2.4 a court and other state institutions granted this right by the laws of the Republic of Lithuania.

In order to obtain the original (or a copy) of a document, these institutions must apply to the administration of UAB "Palangos linas", submitting a request stamped and signed by the head of the institution and a document seizure record (protocol, letter). The request must state the nature of the information and the purpose of its use.

10.2 Provision of information to other persons:

10.2.1 all information about the patient's stay at the institution, state of health, diagnosis, prognoses and treatment, as well as all other information of a personal nature about the patient, is confidential. Confidential information may be provided to other persons only with the patient's written consent.

10.2.2 consent is not required where the information is provided to persons directly involved in the treatment or nursing of patients, persons carrying out health assessments of patients, law enforcement authorities, as well as institutions that are entitled by the laws of the Republic of Lithuania to supervise health care activities.

10.2.3 information is not provided by telephone.

XI. Working Hours of the Administration and Other Support Services, Daily Schedule of Treatment Departments

11.1 Working hours of the administration and other services of UAB "Palangos linas":

11.1.1 Administration staff:

Monday to Friday, from 8.00 to 17.00.

Lunch break from 12.00 to 13.00.

11.1.2 Medical staff:

Monday to Friday, from 8.00 to 16.06.

Lunch breaks from 13.00 to 13.30.

Medical staff on duty: Monday to Sunday, from 16.06 to 8.00.

XII. Provisions of Laws Governing Occupational Safety

12.1 The Director is responsible for occupational safety and health at the UAB "Palangos linas" sanatorium-hotel.

12.2 For the purposes of occupational safety and the prevention, supervision, control of and consultation on occupational hygiene within the company, the Director has established an Occupational Safety and Health Committee.

12.3 The working environment and workplaces of UAB "Palangos linas" must comply with the requirements of occupational safety and health regulations.

12.4 At UAB "Palangos linas", only technically sound work equipment that complies with safety and health requirements may be used.

Employees of UAB "Palangos linas" are provided with personal protective equipment and are trained and instructed in working with harmful and hazardous substances in accordance with the procedure established by the Law on Occupational Safety and Health of the Republic of Lithuania.

12.5 For the organisation and performance of safe work, UAB "Palangos linas" draws up occupational safety instructions, which employees read and confirm by signature.

12.6 For the purpose of protecting patients' health, employees of UAB "Palangos linas" must undergo health checks.

An employee who refuses to undergo a health check at the set time is suspended from work and is not paid wages. Such a refusal is considered a breach of work discipline.

12.7 When performing their work duties, employees of UAB "Palangos linas" must:

12.7.1 be able to work safely, and know and comply with the requirements of the occupational safety and health instructions;

12.7.2 comply with the rules for operating medical devices; not work with technically faulty work equipment and inform the head of the safety and health service thereof;

12.7.3 work wearing special work clothing and use personal protective equipment;

12.7.4 take measures, as far as possible and within their competence, to eliminate the causes that may lead to accidents, and immediately inform the safety and health committee thereof

XIII. Procedure for Registering and Storing Patients' Precious Metal Items, Expensive Prostheses, Money and Documents

13.1 UAB "Palangos linas" is not responsible for valuables, money or mobile phones kept by the patient.

XIV. Final Provisions

14.1 Representatives of supervisory institutions and other persons arriving at UAB "Palangos linas" to familiarise themselves with the institution's activities or on other matters must introduce themselves to the Director.

14.2 Where necessary, these Rules may be amended or supplemented in accordance with the procedure established by the laws of the Republic of Lithuania and approved by order of the Director of UAB "Palangos linas".

Quality Policy

OF PRIVATE LIMITED COMPANY "PALANGOS LINAS"

Quality Policy

MISSION OF THE INSTITUTION:

Taking into account the institution's capabilities, to provide high-quality, safe rehabilitation and health promotion personal health care services based on modern medical science and the most advanced technologies that meet the expectations of patients and clients, and to ensure the privacy of patient and client information, human respect and dignity at the institution.

VISION OF THE INSTITUTION:

To become an institution providing high-quality rehabilitation and health promotion services that meet the requirements of the legal acts of the Republic of Lithuania and of the European Union and satisfy the needs and expectations of patients, employees and other interested parties.

QUALITY POLICY PRINCIPLES:

• To provide efficient, safe and effective rehabilitation and health promotion services;

• To meet the needs of patients and clients: accessibility, informativeness, quality of services, completeness of services, continuity and confidentiality;

• As far as the institution's capabilities and resources allow, to continuously improve and update health care technologies and rehabilitation treatment methods, and to introduce information technologies at the institution;

• To ensure the quality of the services provided, and to require suppliers to supply quality products that meet the established requirements: food, medicines and medical equipment;

• To ensure the personal responsibility of each employee for the quality of his or her work, according to his or her position and competence

• To improve the employee remuneration system so that it reflects work results and responsibility for the quality of the services provided;

• To systematically raise the qualifications and professionalism of staff: administrators, physicians, nurses and other personnel;

• To promptly manage complaints of patients and clients, nonconformities and adverse events, and to plan preventive actions to eliminate them.

THE MANAGEMENT OF THE INSTITUTION UNDERTAKES:

• To organise health care taking into account the expectations of the patients served, service purchasers and shareholders, as well as the guidelines set by the Government of the Republic of Lithuania and the Ministry of Health of the Republic of Lithuania;

• To implement and certify a quality management system that meets the requirements of the ISO 9000 series of standards and a food safety management system that meets the requirements of the ISO 22000 standard;

• To implement the quality requirements for laboratories of personal health care institutions;

• To create conditions for raising staff qualifications so that knowledge, skills and practical activities meet the needs of patients;

• To provide medical staff with the necessary working conditions so that the optimal result is achieved with minimal expenditure of staff working time and materials;

• To promote the quality policy within the institution and to ensure that the quality policy and objectives are understood by everyone, implemented at all levels and complied with;

• To systematically review the institution's quality policy so that it meets the requirements of the Republic of Lithuania and the European Union applicable to the institution.

EMPLOYEES UNDERTAKE:

To strive to ensure that their activities comply with the provisions of the quality policy and to seek to implement the principles of the quality policy.

Corruption Prevention

Dear patients,

Our institution actively implements corruption prevention in the health care system, the aim of which is to identify and eliminate the conditions for corruption in the health care system and to ensure more transparent and effective activities of health care institutions and their employees.

If you notice signs of corruption at the UAB "Palangos linas" rehabilitation centre-hotel, you may contact:

1. The responsible persons of the institution by telephone 0 609 89950 or by email administracija@palangoslinas.com

2. The responsible persons of the Ministry of Health by telephone 0 800 66004

3. The Special Investigation Service (STT) by telephone 266 3333, by fax 0 706 63307 or by email pranesk@stt.lt

At the person's request, the company's administration ensures the confidentiality of his or her personal data and the information provided, and draws attention to the fact that the laws of the Republic of Lithuania prohibit slandering and falsely accusing another person of committing a crime. Criminal liability is established for such actions.

Data Protection

• Information for clients and patients on personal data protection (PDF, in Lithuanian)
• Personal data protection policy (PDF, in Lithuanian)